Licensing and regulatory status
This website is operated under authorisations issued by the UK Gambling Commission. Casino activity is conducted under Casino Licence 048789 R 327402 007 (Account No. 48789), held by Anakatech Interactive Limited, Company No. 61918, registered at Soho Office Space, The Strand Fawwara Building, Imsida, Gzira GZR 1401, Malta. Technology and game hosting are provided under UKGC Account No. 48788 with Gambling Software and Game Host Casino Licence 048788 R 327401 009, held by Anakatech Limited, Company No. 1736422, Vistra Corporate Services Centre, Wickhams Cay II, Road Town, Tortola VG1110, British Virgin Islands.
You can verify these authorisations on the UK Gambling Commission public register. References to licence numbers, account numbers, and company details in these Terms are provided so you can check them directly. The service is UK-facing and intended for entertainment. Where a policy on this site appears inconsistent with the UKGC register, the register is the source of truth.
Eligibility, registration, and account security
Accounts are available only to individuals aged 18 or over who are legally permitted to participate in remote gambling in Great Britain. We may carry out identity, age, sanctions, and affordability checks before enabling play or withdrawals. You must provide accurate information, keep credentials confidential, and notify us promptly through the on-site support channel if you suspect unauthorised access. Accounts are for personal use and must not be shared or used on behalf of another person. We may suspend features or an entire account where verification is incomplete, where activity breaches these Terms, or where required by regulation. One account per person is permitted on this website, and we may merge or close duplicates.
Payments, deposits, and withdrawals
Funds may be deposited and withdrawn only through payment methods that belong to you. Transactions are processed in GBP for eligible UK players. Minimums, maximums, and any fees are displayed in the cashier and may vary by method. We may request additional verification of ownership before releasing a withdrawal, particularly where payment instruments change or cumulative deposits rise.
Key rules:
- We return withdrawals, where possible, via the method used for deposits.
- Processing times include internal review plus the payment provider’s timeframe.
- We may decline third-party payments or funds from unsupported sources.
- Chargebacks or payment disputes can lead to account restrictions and investigation.
- We may offset unpaid liabilities or chargeback costs against your balance where lawful.
Game rules, results, and malfunctions
Each game follows its published rules and paytables. Payouts are based on the result recorded by the game server at the time the round completes. If a connectivity issue occurs after you place a bet, the game outcome recorded by the server will determine settlement when you next log in. Display errors, misconfigurations, or obvious pricing mistakes do not create entitlement to payments that would not have occurred but for the error; affected bets are voided and stakes may be returned where appropriate.
Where a game round is interrupted and cannot be resumed, we will investigate and settle according to the game logs. If a malfunction voids all pays and plays, the round is treated as void and stakes are returned where applicable. We may remove or replace games at any time, for example following a supplier update or regulatory change. Notices about planned maintenance are posted where feasible, and unresolved incidents are reviewed to prevent recurrence.
Bonuses and promotions
Promotional offers are optional and subject to specific terms that appear with the offer. You should read those terms before opting in. Wagering requirements, game weighting, expiry, maximum bet while wagering, and withdrawal conditions are stated on the offer page and may differ between promotions.
Typical conditions include:
- Eligibility limits such as geography, account status, and verification stage.
- Wagering requirements that must be met before bonus funds convert to withdrawable cash.
- Game weighting tables that define how different games contribute to wagering.
- Caps on winnings from free spins or bonus funds where applicable.
- Expiry windows after which unused bonuses or spins are removed.
If an error results in incorrect crediting of a bonus or free spins, we will remove the incorrect amount and adjust balances based on accurate data. Where promotion abuse, multiple account use, or conflicting payment activity is detected, we may cancel the offer and restrict participation in future promotions.
Responsible play and account tools
Gambling is entertainment and must not be used as a way to make income or recover losses. Tools are available to help you control your activity. These include deposit limits, session reminders, time-outs, and self-exclusion. Some tools take effect immediately, while others apply after the period stated in the tool description. When a limit is active, it cannot be overridden by support. We may apply restrictions where safer-gambling indicators are present or where affordability concerns arise.
Underage play is not allowed. If we cannot complete age or identity checks to a satisfactory standard, we will suspend or close the account and, where required, void activity. We may contact you for clearer documents or additional context if your pattern of play changes materially. Independent support organisations are listed in the safer-gambling area of the site, and we encourage early use of tools if gambling stops being fun.
Complaints and disputes
If you have a concern, raise it through the on-site help channel so it can be logged, investigated, and answered in writing. We aim to resolve complaints in a fair and timely manner and will provide a clear outcome with reasons. If you remain dissatisfied after our final response, you may escalate to an approved Alternative Dispute Resolution provider where appropriate under UKGC rules; details and eligibility appear in the help section. You agree to keep evidence available while a case is reviewed, including game IDs, timestamps, and payment references. Nothing in this section limits your right to pursue remedies through applicable legal avenues, subject to the governing law and jurisdiction stated in our site policies.