Scope and Legal Basis
This policy applies to all customer accounts, payment instruments, and transactions conducted on the website and within connected apps. It covers onboarding, verification, monitoring, record-keeping, and reporting. The standards reflect applicable AML regulations and the Licence Conditions and Codes of Practice of the UK Gambling Commission.
Risk management is not one-size-fits-all. Controls scale with the customer’s profile, the payment method used, and observed activity. Where a risk indicator appears—unusual payment patterns, third-party funding, inconsistent profile data—additional verification is requested and account features may be limited until checks are complete.
Customer Due Diligence (CDD)
CDD confirms identity, address, and ownership of payment methods before meaningful play or withdrawals. Verification can be automated against reliable databases or completed via documents when needed. Instructions in the account area explain exactly what is required and where to upload it.
Typical evidence requested:
- Government-issued photo ID that shows full name and date of birth.
- Proof of address from a reliable source, dated within the timeframe stated in your account.
- Confirmation that you control any card, e-wallet, or bank account used for deposits or withdrawals.
Enhanced Due Diligence and Source of Funds
Enhanced Due Diligence (EDD) applies when risk is higher, for example where activity or funding patterns exceed expected levels for recreational play. EDD focuses on understanding the origin of funds and ensuring the activity is affordable and lawful. The process may involve clarifying questions and more granular documentation.
Source-of-funds (SoF) evidence is tailored to the customer’s situation. Examples include payslips, bank statements with salary inflows, dividends, or evidence of savings. The goal is to match the scale of play to a plausible, legitimate funding source without collecting information that is irrelevant.
If documents do not align with the account profile, we will ask for clarification. Where concerns persist, limits remain in place or the account is closed in line with regulatory obligations.
Ongoing Monitoring and Triggers
Monitoring continues after onboarding. We review deposit patterns, withdrawals, payment method changes, chargebacks, device or location anomalies, and gameplay signals that are inconsistent with entertainment use. Sanctions and PEP screening run at onboarding and at defined intervals. Triggers for review include repeated failed deposits, third-party payments, circular transactions, or activity that appears structured to avoid scrutiny. Reviews may lead to updated risk ratings, temporary restrictions, or requests for refreshed documents, especially after material changes such as new payment instruments or significant increases in cumulative deposits.
Verification Timelines and Account Status
We aim to complete standard checks promptly, but timelines depend on the responsiveness and clarity of supplied evidence.
- Pending: play or withdrawals may be limited until specific checks are finished.
- Restricted: selected features are unavailable while we review documents or activity.
- Closed: access is removed when required by regulation or due to verified misuse.
After completion, we will record the outcome, apply any necessary limits, and resume normal service where appropriate. If we cannot verify information to a satisfactory standard, we are required to keep restrictions in place or end the relationship.
Data Handling and Retention
KYC and AML data is used only for compliance, security, and regulatory reporting. Records are retained for the periods required by law and then deleted or anonymised. Access is limited to trained staff. All uploads go through the secure account area and are stored using controls appropriate to the sensitivity of the material. You can see a summary of your verification status in your profile and request a review if you believe information is outdated.
Sanctions, PEP Screening, and Prohibited Activity
We screen customers against relevant sanctions lists and identify Politically Exposed Persons (PEPs) and their close associates. Matches lead to enhanced checks and may result in refusal to open or maintain an account. We do not accept play that involves third-party payments, proxy accounts, or attempts to disguise the ownership of funds.
Any misuse of payment instruments, attempts to bypass controls, or fabricated documentation results in account closure and may be reported to the appropriate authorities. We cooperate with lawful requests for information from regulators and law enforcement.
Reporting Obligations
If we identify activity that may involve money laundering or terrorist financing, we will submit the required reports to the competent authority, consistent with UK law. Reporting is confidential. Customers are not notified if disclosure would be unlawful or would compromise an investigation. Internally, staff escalate concerns to trained officers who review alerts, document decisions, and ensure actions are proportionate and recorded.
Underage and Safer Gambling Overlaps
Age verification is mandatory. Accounts for users under 18 are not permitted and will be closed. We also integrate safer-gambling signals into AML assessments because harmful spend patterns can overlap with financial risk. Tools such as deposit limits, time-outs, and self-exclusion are available and, when active, are respected across the account. Gambling should not be pursued as a means of income or debt recovery.
Licensing and Verification
Casino operations are conducted under authorisations issued by the UK Gambling Commission. Casino Licence: 048789 R 327402 007 (Account No. 48789) is held by Anakatech Interactive Limited, Company No. 61918, registered at Soho Office Space, The Strand Fawwara Building, Imsida, Gzira GZR 1401, Malta. Technology and game hosting are provided under UKGC Account No. 48788 with Gambling Software and Game Host Casino Licence 048788 R 327401 009 held by Anakatech Limited, Company No. 1736422, Vistra Corporate Services Centre, Wickhams Cay II, Road Town, Tortola VG1110, British Virgin Islands.
You can verify these authorisations on the UKGC public register. The service operates in GBP for eligible UK players. Where this policy needs adjustment to reflect updated regulations or licence conditions, changes will be published here and the relevant help pages will summarise what has changed and why.