Scope and Controller
This notice covers personal data processed when you browse the site, create an account, use games, make payments, or interact with customer support through on-site tools. The controller is the licensed casino operator responsible for the offer to players in Great Britain. A separate licensed supplier provides gambling software and hosting and acts as a processor for certain functions.
We apply the UK General Data Protection Regulation and the Data Protection Act 2018. Where a service is provided from or supported in another country, the same principles apply, and additional safeguards are added for international transfers. The service operates in GBP for eligible UK players.
Data We Collect
We collect information needed to run an account, keep gambling fair and open, and meet legal duties. Categories include account profile data, device data, gameplay logs, payment identifiers, and records of safer-gambling tools.
Typical data points:
- Identity and contact details, age and verification records.
- KYC and AML documents, including ID and proof of address.
- Payment method owner details and transaction references.
- Gameplay and session data, including time, stakes, and outcomes.
- Device, browser, IP, and approximate location for security and eligibility.
- Cookies and similar technologies used for preferences and analytics.
- Records of interactions through the in-account help channel.
Some data is mandatory for legal reasons or to provide the service. If required information is not supplied or cannot be verified, features remain restricted or the account may be closed where the rules require it.
Purposes and Legal Bases
We use your data to create and maintain your account, verify age and identity, process deposits and withdrawals, provide games, and deliver support. The legal bases include performance of a contract, compliance with legal obligations, and legitimate interests such as security, fraud prevention, service analytics, and record keeping.
Where law requires enhanced checks for anti-money laundering or affordability, we process data to meet those obligations. We also use data to operate safer-gambling tools, such as limits, time-outs, and self-exclusion. If we ask for consent, for example for optional analytics or marketing preferences, you can withdraw that consent at any time within your account settings without affecting lawful processing already carried out.
KYC, AML and Age Checks
Identity, age, and payment ownership checks are carried out before meaningful play or withdrawals. If risk indicators arise, enhanced due diligence may be required, including source-of-funds evidence and clarifying questions about account activity. We assess documents only to the extent necessary to meet regulatory duties and protect the service from fraud. Where checks do not resolve concerns to a satisfactory standard, features remain limited or the account is closed in line with those duties.
Cookies and Analytics
Cookies help the site remember preferences, keep sessions secure, and understand how features perform. Some cookies are essential for the service to function. Others are used for performance and analytics, which you can manage through the cookie controls where offered.
Main categories:
- Essential cookies for login, session integrity, and fraud prevention.
- Functional cookies for preferences such as language or lobby layout.
- Performance cookies for aggregated metrics that improve stability and speed.
You can restrict cookies through your browser settings, but essential cookies are required for core features such as secure account access.
Sharing and International Transfers
We share data with licensed and vetted third parties that help deliver the service. This includes identity verification vendors, payment providers, game testing and hosting partners, analytics providers under contract, and regulators or law enforcement where the law requires disclosure. Transfers outside the UK use lawful safeguards such as adequacy regulations or standard contractual clauses.
The gambling software and game hosting are provided by Anakatech Limited, Company No. 1736422, Vistra Corporate Services Centre, Wickhams Cay II, Road Town, Tortola VG1110, British Virgin Islands, operating under UKGC Account No. 48788 with Gambling Software and Game Host Casino Licence 048788 R 327401 009. Casino operations are conducted under Casino Licence 048789 R 327402 007 (Account No. 48789) held by Anakatech Interactive Limited, Company No. 61918, Soho Office Space, The Strand Fawwara Building, Imsida, Gzira GZR 1401, Malta. These details are provided so you can verify authorisations on the UKGC public register.
Retention and Deletion
Records are kept only as long as necessary for the purposes described here. Contract records, payments, gameplay logs, and safer-gambling actions are retained to meet regulatory, tax, and anti-money laundering requirements. After the applicable period ends, data is deleted or anonymised. If you request deletion before the retention period expires, we will explain which items must be kept and for how long due to legal obligations.
Your Rights
You have rights under UK data protection law. These include the right to access your data, to request correction of inaccurate information, to request deletion where the law allows, and to restrict or object to certain processing. You can also request portability of data you provided in a structured, commonly used format where processing is based on consent or contract and carried out by automated means.
To exercise these rights, use the in-account help channel so your request can be authenticated and tracked. If processing relies on consent, you can withdraw consent from within your account settings at any time. You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK. We encourage contacting us first through the account help pathway so we can address the concern quickly.
Security and Incident Handling
We apply administrative, technical, and physical controls to protect personal data against loss, misuse, and unauthorised access. Access to customer data is limited to trained personnel who require it to perform their duties. Security reviews and change controls are applied to the gambling software stack and hosting environments. If a data incident occurs that creates a risk to your rights and freedoms, we will assess impact, take remedial steps, and notify you and the relevant authority where the law requires notification.
Children and Restricted Access
This service is intended for adults aged 18 and over. We do not knowingly collect data from minors. If we discover that an account belongs to a person under 18, it will be closed and any related data will be handled in line with legal requirements. Location and eligibility checks are used to restrict access in prohibited areas and to prevent the use of proxy or shared accounts.
Updates to This Policy
This policy may change when laws, regulator guidance, or service features change. Material updates will be highlighted in the policy area of the site, and the current version will always be available here. Continued use of the service after a change takes effect indicates that you have reviewed the updated wording. For questions about privacy or to exercise your rights, use the in-account support tools so requests are linked to your profile and processed securely.